TreadPaw Privacy Policy

Last updated: October 18, 2026

This Privacy Policy explains what information the TreadPaw app, the TreadPaw console (called the "treadmill computer" in the app) and our online services collect, why we collect it, who we share it with, how long we keep it, and the choices you have.

Who we are. TreadPaw is provided by Xuzhou Haijiyun International Trade Co., Ltd, Shop 1-004, Xilizhuang Village, Liuji Town, Tongshan District, Xuzhou, Jiangsu 221000, China ("we," "us" or "our"). TreadPaw works with several treadmill brands. Whichever brand you use, we are the company responsible for your information.

Contact: support@mlemgirove.com

TreadPaw is offered only in the United States.

1. The short version

You can use the app without an account. Until you sign in, your dog's profile, sessions and settings stay on your phone.
If you create an account, we keep a copy in our cloud so you can back up your data and move to a new phone.
We do not sell your personal information. We do not share it for targeted advertising. We do not track you across other companies' apps or websites. The app has no ads.
The app does not record video or sound. A photo of your dog stays on your phone.
We use your location only if you turn on heat alerts, and then only an approximate location: a ZIP code, or a location rounded to about 7 miles (11 km).
The app does not send crash reports or analytics.
We do not send marketing email.
You can export your data and delete your account at any time.
TreadPaw gives general training information for dogs. It is not veterinary advice and does not diagnose.

2. What we collect

2.1 Information you enter

What	Why we use it	Where it is kept
Your dog's profile: name, breed, size, birth date, sex, whether spayed or neutered, weight and weight history, body condition score, goal, health flags you choose (for example, joint or heart concerns), whether your vet has cleared exercise, and whether your dog is a short-nosed breed	To build a safe training plan and to be extra careful with puppies, older dogs and dogs with health flags. This information is about your dog, not about you.	On your phone. If you sign in, also in our cloud.
Your dog's photo (optional)	To show on your dog's profile	On your phone only. We do not upload it.
Treadmill details: brand, model, roller size, where the treadmill stands (for example, indoors with air conditioning, or in a garage) and your units	To work out speed and distance, show the right safety notes and estimate heat risk	On your phone. If you sign in, also in our cloud.
Training sessions: start time, active time, distance, top speed, time spent walking, trotting and running, incline, pauses, step rate, speed samples every 5 seconds, your feedback (mood and effort) and any note you type (up to 500 characters)	To show history, weekly reports, milestones and plans	On your phone. If you sign in, also in our cloud.
Weekly reports	Made on your phone from your sessions, to show progress	On your phone. If you sign in, also in our cloud.
Settings: units, treadmill model and location, pre-run check, and notification preferences (reminder times, quiet hours, on or off)	To run the app and to schedule reminders on your phone	On your phone. If you sign in, most settings also sync to our cloud. Reminders are always scheduled on the phone.
Email address (if you sign in with an email code)	To sign you in with one-time codes and to help with requests about your account	Our cloud, and our email delivery provider when it sends you a code
Sign in with Apple or Google (where offered): an account identifier, and the email address (or Apple private relay address) that Apple or Google shares with us	To sign you in. If you use Sign in with Apple, we also keep an encrypted Apple token, only so we can cancel that sign-in with Apple when you delete your account.	Our cloud
Messages you send us (for example, to support@mlemgirove.com)	To answer you and keep a record of what we did	Our support mailbox

Please don't put information about yourself or other people in session notes.

2.2 Information from your console (Bluetooth)

The app connects over Bluetooth Low Energy only to a TreadPaw console you pair. It reads speed, distance, steps, incline, battery level, firmware version and the roller size setting, how many times the console restarted unexpectedly and why it last restarted, and any sessions the console saved while your phone was away. If you sign in, the console's record (its Bluetooth ID, its name, such as TreadPaw-4F2A, its firmware version and its restart count) is saved to your account.

The console does not store your name, email or account. It stores session numbers and a pairing key. A factory reset (Devices page, then Reset to factory settings, or holding both console buttons for 10 seconds) erases the pairing, the settings and the sessions stored on the console.

The app looks only for TreadPaw consoles. It does not collect information about other Bluetooth devices. On Android, the app's Bluetooth scan permission is marked "never for location."

2.3 Location (only if you turn on heat alerts)

Heat alerts are off until you set a weather location (Profile, then Weather location). You can type a ZIP code, or let the app use your phone's location. The app asks for location permission only when you choose that option, uses approximate location, and rounds it to one decimal place (about 7 miles / 11 km) before sending it. The app does not use your location in the background for anything else, and we never collect your precise location.

Our weather service turns a ZIP code into the rounded center point of that ZIP code. It sends only the rounded coordinates, not your identity, to Apple WeatherKit to get the feels-like temperature and a short forecast, and returns a heat level to the app. We keep each answer in memory for up to 10 minutes so nearby users can share it. We do not save your location in a database and do not write it to our logs.

Weather data is provided by Apple Weather. Data sources: https://weatherkit.apple.com/legal-attribution.html.

2.4 Crash reports and analytics

The current version of the app does not send crash reports and contains no analytics or advertising tools. If we add crash reporting later, we will update this policy first and ask for your permission in the app before any report is sent.

2.5 Information collected automatically

Server and security logs. Like any online service, our hosting provider records the IP address, time, type and result of requests to our service. These logs are kept for a short time, no more than 30 days.
Abuse limits. To stop abuse of our weather service, we count requests using a keyed hash of your IP address (or of your account ID if you are signed in). We do not store the IP address itself, and the counts are deleted within about 2 days.
Sync records. The time each item last changed, so your phones stay in step.
Downloads. When the app downloads updates to the treadmill model list, brand logos, training rules or console firmware, our hosting provider sees your IP address and the request. These downloads do not include your account.

2.6 What we don't collect

We do not collect video, audio, precise location, contacts, photos (your dog's photo never leaves your phone), browsing history, payment information or advertising identifiers.

3. How we use information

To provide the app and console features: training plans, reminders, weekly reports, milestones, heat alerts and firmware updates.
To back up and sync your data when you sign in.
To keep the service secure, prevent abuse and fix problems.
To answer your questions and requests.
To comply with the law and enforce our Terms of Use.
To send service emails only: sign-in codes and replies to messages you send us. We do not send marketing email. If that ever changes, we will ask for your consent first.

We do not use your information for advertising and we do not build profiles about you. Your dog's training plan is made by fixed rules from what you enter, and you can change or skip any day. It is not a decision about you.

4. Who we share information with

We do not sell personal information, and we do not share it for cross-context behavioral advertising, as those terms are used in California law. We use these service providers, which handle information only to provide their service to us:

Provider	What it does for us	What it sees
Supabase (servers in the United States: Amazon Web Services, Northern Virginia)	Hosts accounts, the database, our server functions and app downloads, including console firmware updates	For signed-in users, the cloud data described in sections 2.1 and 2.2. For everyone, the IP address and details of requests to our service
Resend	Sends sign-in code emails	Your email address and the content of the code email
Apple (WeatherKit)	Weather data for heat alerts	Rounded coordinates sent from our server, not your identity
Apple and Google	App distribution, Sign in with Apple or Google (if you use them) and phone notifications	What their own privacy policies describe
Our email service	Receives and stores messages sent to support@mlemgirove.com	What you write to us
Shopify	Hosts these web pages on mlemgirove.com	Your visit to the website, as described in the store's Privacy Policy

Treadmill brands. Treadmill brands whose names appear in the app do not receive your personal information. We may give a brand combined numbers about TreadPaw use with its treadmills, such as weekly counts of active users, activations and sessions, and which firmware versions are in use. These numbers never include names, email addresses, dogs or individual sessions, and we hide any number based on fewer than 5 users.

Other disclosures. We may also disclose information (a) if the law, a court order or a lawful government request requires it, (b) to protect the safety, rights or property of our users, the public or us, and (c) as part of a merger, sale or other transfer of our business, in which case this policy will keep applying to your information unless you are told otherwise.

5. How long we keep information

Information	How long
Data on your phone	Until you delete it in the app or uninstall the app
Data in your account	Until you delete your account
A dog or session you delete while signed in	Marked as deleted in our cloud when your phone syncs, then removed for good after 30 days. Deleting a dog also removes its sessions, weights and weekly reports.
Your account, when you delete it in the app	Deleted from our live systems right away. If you used Sign in with Apple, we cancel that sign-in with Apple first.
Your account, when you ask us by email	Deleted within 30 days after we receive your request
Backups	Deleted data may remain in our hosting provider's daily backups for up to 7 more days, and then it is gone
Server logs	A short time, no more than 30 days
Abuse-limit counts	Kept only as a keyed hash and deleted within about 2 days
Messages you send us	As long as we need them to help you and to keep a record of what we did, for example that we deleted an account
Deletion log	A record that an account was deleted (the time and the result), with no personal information

6. Where we store information

Our cloud is in the United States (Northern Virginia). Our company is located in China, and our team may access information from there to provide support and keep the service running.

7. Security

We encrypt data in transit (HTTPS, and Bluetooth LE Secure Connections between the app and the console). Each account can read and change only its own data. Our server keys stay on our servers. Stored Apple tokens are encrypted. Console firmware is signed, so a console installs only our firmware updates. We keep locations, email addresses and pairing codes out of our logs. No system is perfectly secure, so please tell us if you find a problem: see TreadPaw Support, "Report a security issue."

8. Children

TreadPaw is made for adult dog owners. You must be at least 18 years old, or the age of majority where you live if that is higher, to create an account. The app is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, email support@mlemgirove.com and we will delete it.

9. Your choices and rights

9.1 In the app

Delete your account and its data: Profile, then Account & backup, then Delete account. You may be asked to sign in again to confirm. You can also ask us by email; see Delete your TreadPaw account and data.
Delete the data on your phone (when you are not signed in): Profile, then Delete everything on this phone.
Export your data: Profile, then Export my data (one JSON file, plus a CSV file per table for spreadsheets). When you are signed in, Profile, then Account & backup, then Download my data gives you everything in your account.
Correct your information by editing your dog's profile, sessions and settings.
Permissions: turn location, notifications and Bluetooth on or off in your phone's settings, and heat alerts and reminders in the app.

9.2 By email

You can also email support@mlemgirove.com to ask what information we have about you, to get a copy, to correct it or to delete it. To protect your account, we may ask you to write from your account's email address or to confirm a code we send there. We will answer within 45 days. If we need more time, we will tell you why, and we may take up to 45 more days where the law allows.

9.3 Your US state privacy rights

Depending on the state where you live, you may have the right to:

know what personal information we collect, use and disclose, and get a copy of it;
correct personal information that is wrong;
delete personal information;
opt out of the sale of personal information, of sharing it for targeted (cross-context behavioral) advertising, and of profiling that leads to legal or similarly significant decisions;
not be treated differently for using these rights.

We do not sell personal information, share it for targeted advertising, or use it for that kind of profiling, including for people under 16, so there is nothing to opt out of. You can still ask us about it at any time.

What we collected in the last 12 months, using the categories in California law: identifiers (email address, account ID, the console's Bluetooth ID); internet or other network activity (IP address in server logs, sync times); approximate geolocation (only if you turn on heat alerts); other information you give us (your dog's profile, sessions and notes); and inferences (the training plan made from your dog's profile). We got this information from you, from your console and from your phone. We use it for the purposes in section 3 and disclose it only to the service providers in section 4. We keep it as described in section 5.

Sensitive personal information. We use sensitive personal information, such as the details that let you sign in to your account, only to provide the service you asked for. We do not use it to infer anything about you. Information about your dog's health is about your dog, not about you.

Authorized agents. Someone you authorize can make a request for you. We may ask for proof that you gave them permission and ask you to confirm your identity with us.

Appeals. If we decline your request, you can appeal by replying with "Appeal" in the subject line. We will answer within the time your state's law requires. If you are not satisfied with our answer, you can contact your state's attorney general.

10. Changes to this policy

We will post any changes on this page and in the app, and update the date at the top. If a change is significant, we will tell you in the app before it takes effect. We will not use information we already have for a new purpose that is significantly different without asking you first.

11. Contact us

Xuzhou Haijiyun International Trade Co., Ltd
Shop 1-004, Xilizhuang Village, Liuji Town, Tongshan District, Xuzhou, Jiangsu 221000, China
Email: support@mlemgirove.com