Frequently Asked Questions
Still stuck? Email us at support@mlemgirove.com — we reply fast.
Using the Treadmill
Is the treadmill noisy? Will it disturb neighbors?
No. Our treadmills use a sound-absorbing belt layer and quiet slide-rail wheels — even at a full sprint, noise stays ultra-low.
Electric vs. mechanical — which is better?
We recommend our mechanical slatmill: no electricity required, and your dog controls the pace and stops whenever they're tired.
How does the brake lock buckle work?
Engage the handbrake and lock the buckle to hold the track in place, freeing both hands to remove your dog's harness safely.
What's the purpose of a dog treadmill?
A practical substitute for a walk on busy, rainy or scorching days — helping your dog burn energy at home and avoid obesity or joint issues.
Setup & Sizing
Is it hard to assemble? How long does it take?
Not at all — parts are clearly labeled with a detailed manual and tools included. Most owners finish in about 15 minutes.
How do I choose Small vs. Medium vs. Large?
Match the size to your dog's body length, shoulder height and stride. See each product page for size guidance, or email us for help.
Shipping, Returns & Warranty
How is my order shipped?
Free shipping across the U.S., fulfilled directly from Amazon Fulfillment centers with tracking from checkout to delivery.
What if a part breaks?
Free replacement parts for manufacturing defects within 12 months. All accessories are kept in stock and our support team responds quickly.
What if I'm not happy with my order?
Contact us and we'll make it right — whether that's a replacement part or help arranging a return.